We will provide you with a claim form, which you should complete and return as soon as possible together with two competitive repair estimates. If we decide to appoint a Marine Surveyor to inspect and report upon the damage or incident, we will ask the Surveyor to contact you so that appropriate arrangements can be made.
The role of the Surveyor is to make an assessment of the incident and determine the cause of the damage and list the damage and recommendations for repairs. The Surveyor will review the repair estimates and may discuss with you and the repairer, any estimates that appear unreasonable.
We will keep you reasonably informed about the progress of your claim. Once the estimates, claim form and Surveyors report (if applicable) have been reviewed, we will report the facts to the Underwriters, and advise you of their views and explain the reasons to you.
When we provide you with approval of an estimate, you may give instructions for repairs to proceed. Should further damage be found during the course of repairs, it is your responsibility to inform us and the Surveyor so that Underwriters can be advised if this damage forms part of the loss.
When the repairs have been completed to your satisfaction, the paid invoices should be submitted to us (or the Surveyor if applicable) for review. We will arrange reimbursement to you in accordance with the policy terms and conditions.
